Refund And Returns Policy

Last updated: 2 July 2026

Replacement Claims

Replacement claims are valid for 7 days from the date your order is delivered. Claims made after this window cannot be accepted.

To start a claim, email us at ecofloraa@gmail.com with your order number and clear images of the issue. Our team will review your claim and get back to you with a resolution.

Wrong or Damaged Products

Please inspect your order upon delivery. If you receive the wrong item, or your item arrives defective or damaged, contact customer support immediately with images so that we can evaluate the issue and make it right.

Replacement for Plants

Plants are living products, and we take great care in packing them for transit. A replacement is available if your plant arrives damaged — for example:

• Uprooted roots
• Broken stems
• Completely dried leaves

Replacements apply only where the plant is not curable. Minor transit stress such as slightly wilted, yellowing, or drooping leaves is normal and recovers within a few days of proper care — these cases are not eligible for replacement.

Replacement for Planters and Pots

Replacements for planters and pots are available only if the pot has visible cracks or arrives broken. Please share clear images of the damage along with your claim.

Missing or Undelivered Parts

If any part of your order is missing or was not delivered (for example, a pot base, inner liner, or accessory), it is eligible for reshipment. Contact us with your order number and details of the missing item.

Non-Returnable Items

Because plants are perishable, living goods, we do not accept returns for change of mind. Replacements are offered only under the conditions described above. We also cannot accept returns on sale items or gift cards.

If you have questions or concerns about a specific item, please get in touch before placing your order.

Refunds and Resolutions

Once we’ve reviewed your claim and images, we’ll let you know whether it has been approved. Approved claims are resolved through a replacement or reshipment. Where a replacement is not possible, we may issue a refund to your original payment method. Please remember it can take some time for your bank or payment provider to process and post a refund.

If you haven’t heard back from us or received your resolution within a reasonable time after approval, contact us at ecofloraa@gmail.com.

Contact

For any questions about replacements, refunds, or your order, email us at ecofloraa@gmail.com.